Front Desk Agent

Are you dedicated to providing exceptional guest service and creating a welcoming atmosphere for visitors coming to Dublin and Laurens County?  Are you an energetic person with a strong attention to detail?  As a Front Desk Agent at Home2 Suites by Hilton, you will play a key role in delivering outstanding guest experiences by providing exceptional customer service from check-in to check-out. You will be responsible for greeting guests, handling reservations, managing inquiries, and ensuring all guest needs are met with a friendly and professional demeanor. In addition, you will maintain accurate records, process payments, and ensure the front desk area is organized and welcoming. Your commitment to hospitality and attention to detail will help create a positive and memorable stay for every guest.
Front Desk General Responsibilities:

• Manage the operations of the front desk including check-in and check-out
• Assist with guest reservations, requests and needs
• Stand and warmly greet all guests. NEVER greet a guest while sitting down.
• Answer phones and respond to guest inquiries or requests
• Provide information about hotel services, amenities, and local attractions
• Process payments and handle cash, credit, and debit card
• Manage guest complaints and resolve issues in a timely manner
• Maintain a clean and organized front desk area
• Complete daily reports and balance cash drawers (you are responsible for any shortage during your shift)
• Taking inventory of Market during each shift
• Smile when answering phones-your tone comes across friendlier when you are smiling.
• NO headphones, Bluetooth or Video games allowed at work.
• Adhere to dress codes.

• Reliability and accountability are critical to success
• Desire to learn is essential
• Strong problem-solving and decision-making abilities
• Attention to detail and organizational skills
• Ability to work independently and as a team player
• Ability to stand for an 8-hour shift
• Available for weekends  and  holidays
• And other duties